More time
for what
matters.

OTAs don’t steal your guests.
Slow responses do.

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The real OTA problem

Hotels lose guests before the booking decision.

OTAs are not the enemy. The enemy is a response gap: the time between a guest asking a question and your hotel giving a confident answer.

That gap happens because messages are split between channels, different staff reply differently, and some enquiries are simply missed.

1 · Discovery on OTA

The guest finds your hotel on an OTA and compares photos, reviews and rates.

2 · Questions before booking

They message you on LINE, Facebook, Instagram or your website: family rooms, extra bed, early check-in, airport pickup, policies.

3 · Booking decision

If answers are slow or unclear, the OTA wins. If answers are fast and confident, the hotel wins.

A simple truth

Guests don’t choose the OTA because they love OTAs. They choose the OTA because it feels certain: instant confirmation, clear options, and no waiting.

Hallostay makes your hotel feel just as certain — on your own channels.

Where Hallostay changes the game

Built for step 2 — the moment where most hotels lose control.

Instead of scattered messages and delayed replies, Hallostay answers instantly across all channels using your real room types, policies and pricing logic — and routes real requests to the right team.

Speed

Instant replies 24/7

The first reply is where most conversions are decided. Hallostay answers immediately — even when your team is busy or off duty.

Consistency

One brand voice

No more different answers from different staff. Hallostay keeps policies, room details and tone aligned across channels.

Conversion

Turns chats into bookings

Captures dates, pax and preferences — then nudges to direct booking links, reservation team, or a structured booking request.

What it does (practical)

  • Answers guests 24/7 in your brand voice
  • Explains room differences clearly (no confusion)
  • Handles repeated questions (parking, breakfast, policies)
  • Captures booking details (dates, pax, preferences)
  • Routes tasks to the right team (reception / reservations / F&B)
  • Creates structured requests (instead of messy chat)
  • Supports in-house QR concierge (reduce calls)
  • Gives management visibility (without micromanaging)
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During stay: why this still matters

Direct booking doesn’t end at check-in.

Guests who interact smoothly during the stay are far more likely to book directly next time. The in-house experience is where you build the “direct habit”.

QR in rooms & public areas

Guests request towels, housekeeping, room service or transport without calling reception.

  • Housekeeping & amenities
  • Room service / F&B
  • Spa & experiences
  • Transport requests

Structured staff tasks

Each request becomes a task with room number, timestamps and ownership — not a messy chat thread.

  • Assign to department
  • Status tracking (new → accepted → done)
  • Optional LINE staff notifications

Management visibility

See response times, workload and recurring issues — without micromanaging.

  • SLA & peak-time pressure
  • Common pain points
  • Service quality consistency

During-stay operations reinforce the habit: guests contact you directly — not OTAs, not phone calls, not random apps.

ROI

If you win the “question moment”, you win margin.

Most OTA leakage happens when guests are still deciding. They ask something small — and the hotel doesn’t reply fast enough.

Hallostay improves ROI in three simple ways:

1) Capture bookings that would leak back to OTAs

Faster answers and better clarity reduce “I’ll just book on the OTA” behaviour.

2) Reduce labour pressure at reception

Fewer repeated questions, fewer calls, fewer manual copy/paste answers.

3) Increase on-property spend

Upsells and service requests get handled instantly — not forgotten in busy periods.

Quick ROI sanity check

A simple owner-friendly model

We don’t need perfect math. We need directionally correct decisions. In the demo, we plug in your numbers and show a clean monthly view.

Inputs

  • Rooms (or keys)
  • ADR
  • Occupancy
  • OTA share (%)
  • Estimated “response gap” today

Outputs (what you’ll see)

  • Estimated OTA commission leakage you can reduce
  • Estimated direct bookings you can recover
  • Staff time saved (reception)
  • Upsell lift potential (F&B / spa / experiences)

Reality check

If Hallostay prevents just a few bookings per month from leaking back to OTAs, it typically pays for itself.

See pricing

Pricing

Simple pricing. No hidden fees.

One clear price per property. Start small. Scale when you see results.

Starter

Single Hotel

For independent hotels and small resorts.

Price

฿3,850

per month · per property

  • ✔ Omnichannel inbox
  • ✔ 24/7 AI replies
  • ✔ Booking inquiry capture
  • ✔ QR guest requests
  • ✔ Staff task routing
  • ✔ Basic analytics
Start pilot

Setup is fast. We start with your top FAQs, room types, and channels.

Most popular

Growth

Performance Setup

For hotels serious about reducing OTA dependency.

Price

฿5,900

per month · per property

  • ✔ Everything in Starter
  • ✔ Direct booking flows
  • ✔ Conversion templates
  • ✔ Reservation team routing
  • ✔ Advanced analytics
  • ✔ Priority support

Best for owners who want fewer OTAs over 6–12 months without breaking operations today.

Group

Multi-property

For hotel groups and portfolios.

Price

Custom

based on size & rollout

  • ✔ Central dashboard
  • ✔ Brand governance
  • ✔ Multi-hotel reporting
  • ✔ HQ user roles
  • ✔ Rollout support
  • ✔ Dedicated manager

Ask for a rollout plan if you manage a portfolio or a chain.

No setup fees. No per-message pricing. No commissions.
If Hallostay prevents just a few bookings per month from leaking back to OTAs, it typically pays for itself.

Contact

Request a demo — and see the OTA → Direct workflow.

In a short demo, we map your OTA → Direct journey, your channels, and show where Hallostay fits. We’ll also show the dashboard login/register flow if you want to try it.

EEC Operations Office

Hallostay (Zosani Co., Ltd.)

551/1 หมู่ที่ 10

ตำบลหนองปรือ อำเภอบางละมุง

จังหวัดชลบุรี 20150 ประเทศไทย

(Pattaya / Chonburi · EEC)

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